Arrange a free furniture collection 

Please enter your postcode below to start your booking. You can also arrange a collection on the phone or by visiting one of our superstores. 

Online Booking is currently available up to 10/15 miles from these superstores: Salford, Newcastle-under-Lyme, Swindon, Torquay, Bristol & Swansea. Alternatively please call your local superstore who can take a booking over the phone, or you can visit in person and book with the store staff.

Please only donate furniture items that are suitable for resale. If you aren't sure, here's some general rules about what we're able to sell:

• Soft furnishings (sofas, beds, mattresses, chairs and anything with material on it) MUST have a permanently attached fire label to it, unless it is pre-1950's.
• Items cannot be stained, torn, marked or damaged. Very minor damage may be accepted by the drivers if the item is still saleable, especially when items are of very high quality otherwise
• Bed frames must be dismantled before collection - our drivers do not offer a disassembly service. This applies to other items where their size means they will need to be disassembled before removing from a property or transporting in a van
• Please ensure the items will fit out of your house. Drivers cannot remove doors and/or windows for access - the items must be able to be carried out without damage to property and in a safe manner
• If your booking is accepted, this is not a guarantee that the items will be picked up - our drivers will still evaluate the items when they arrive
• The drivers have final discretion on what they can and cannot pick up
• CRUK work alongside Boxmove to carry out their online furniture collections & deliveries in the stores shown above - their drivers will be in uniform, with ID cards and a branded vehicle.

If you live in an area accepting online bookings, your booking will be sent to a local CRUK store and they will either accept or reject the collection based on the items and their current stock. If you have submitted photos as part of the booking process, this increases the chance that the store can accept your booking so please do so where possible. 

You will be sent a text message confirming your job (this contains a unique link where you can view further details of your booking), and the evening before your chosen date you will receive a timeslot via SMS for the day after. Unfortunately it isn't possible to select a timeslot or designate a preference for when your job will be carried out.

Please remember that if a collection is unsuccessful for any reason, it still costs us money so it's really important to make sure your items meet our guidelines. If you have any questions please call your local CRUK store before your collection date.