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Boxmove Limited Privacy Policy

Who are we?

We are Boxmove (our legal name is Boxmove Limited, and we are registered in Scotland No. SC541468). You'll find our contact information lower down the page. Our friendly staff drive around in vans collecting and delivering things (usually heavy things) for our clients.

What is this document?

This is our Privacy Policy. It helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.

Our policy applies to you if you use our services, over the phone, online, through our mobile applications or if you use any of our websites (our “Services”). It also sets out how we handle your information when we receive it from our clients and act as a service provider.

Some of the information in this document is a legal requirement under legislation such as GDPR and Data Protection Act. But we also believe that you have a right to privacy and to know that we take care of your information. We are a company run by people, for people. We take data security seriously.

Personal information we collect

When you use our website

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We're mainly a logstics company - we are interested in furniture, not cookies. But we collect Device Information using the following technologies:

When you use our services

When you make use of our delivery services, we collect certain information from you, including your name, address, email address, and phone number. Sometimes you will provide us with this information - for example when you schedule a donation using our online form. Sometimes you will provide this information to our clients, who pass it to us as their service provider. We refer to this information as “Order Information.” We do not collect or store any payment information. And however we receive your information, we treat it in the same way.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Your Security

When you use our services, you trust us with your data. We’re a company that puts you, our customer, first, respecting you as an individual but also as a member of our community. We listen to our customers to understand your expectations and make sure these are reflected in our business decisions. We’re committed to maintaining your trust and confidence. In this Privacy Policy, we’ve provided details on when and why we collect your personal information, how we use it, the very limited conditions under which we may disclose it to others (where direct marketing is concerned only with your explicit permission) and how we keep it secure.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any logistics requests made by you (including arranging for collections or deliveries, and providing you with order confirmations and updates on our ETA). Additionally, we use this Order Information to communicate with you regarding your orders.

We use the Device Information that we collect to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site.)

As a Company we are often required to process your personal data in order to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest. In other words, we need to use your personal data to actually collect and deliver things to and from you.

Sharing your personal information

We do not share your information with third parties. We don't sell it, transfer it, or give it away. The information you provide to us stays with us and the individual partner client that we are working for on your order.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

International transfers of your information

We don't transfer your personal information outside of the European Economic Area (EEA).

How long we keep your personal information

We do not retain personal information in an identifiable format for longer than is necessary.

We will keep your personal information for as long as we need it to complete your orders. If you haven't engaged with us for 3 years or more, then we’ll remove your data from our systems.

We may have to keep your data for longer than 3 years if we cannot delete it for legal or regulatory reasons.

Your rights

Access to information held about you

You have the right to request what personal information we hold about you. This is sometimes called a 'Data Subject Access Request'. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we’ll provide it to you free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Except in rare cases, we’ll respond to you within 30 days after we’ve received this information or, where no such information is required, after we’ve received your request.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

In certain circumstances you have the right to request a copy of your personal information from us or to have that information passed to an organisation of your choice in a format that can be easily re-used.

Right to stop or limit our processing of your data

You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

Where we rely on our legitimate interests, as set out under ‘How we use your personal information’, you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.

You can ask us to restrict the use of your personal information if:

Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request.

If you would like to exercise these rights, please contact us.

Please make sure you provide one proof of identity (we suggest either a utility bill in your name or your driver's licence, but other similar formal documents may be accepted, please note the documents cannot be older than 6 months) as part of your request

Contact us

If you have a question or a complaint about this policy, the way your personal information is handled, please contact us by one of the following means:

By post:

Boxmove Limited
196 Rose Street
Edinburgh
EH2 4AT

Or your can email us at info@boxmove.com

Complaining to the Data Protection Regulator

You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details at: https://ico.org.uk/

Changes to this Policy

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.